Disclaimer

Effective Date: October 24, 2026 Last Updated: October 24, 2026

About This Disclaimer

My Roo is a personal assistant service for all things food, operated by My Roo LLC (“My Roo,” “we,” “our,” or “us”) in Charlotte, North Carolina. Clients text an AI-powered assistant named Roo, and Roo helps with meal planning, grocery shopping and delivery, to-go and delivery restaurant orders, dinner reservations, pet food orders and related tasks (the “Service”).

This Disclaimer applies to the Service and to our website, myroo.rocks (the “Website”). It is part of, and should be read together with, our Terms & Conditions. By using the Service or the Website, you agree to this Disclaimer.

Roo Is Powered by Artificial Intelligence

Roo uses artificial intelligence (“AI”), including large language models and automation tools. Roo runs in your own Grok account. Grok is an AI service provided by xAI, used through your own Grok subscription. Your usernames and passwords are held in your own secure Grok Bot vault, which is gated by your own Grok Bot login. My Roo LLC has no access to it. Your Roo conversations stay in your own Grok account, not with My Roo LLC. AI is powerful, but it is not perfect. You understand and agree that:

  • AI can make mistakes. Roo may misunderstand, misread or misinterpret your messages, photos, voice notes, lists or preferences. Roo may produce information that is incomplete, inaccurate, out of date or simply wrong, even when it sounds confident.
  • AI can act on a misunderstanding. Because Roo takes actions for you (such as building carts, placing orders and making reservations), a misunderstanding can lead to a real-world result you did not intend.
  • Human review is limited. Some or all of Roo’s work may be performed automatically without a person reviewing each step.
  • Results can vary. The same request may be handled differently at different times.

Technology and Third-Party Platforms Change Constantly

Roo works by interacting with websites, apps and services that we do not own or control, including grocery stores and warehouse clubs (for example Wegmans, Harris Teeter, Costco Same-Day, Whole Foods and Instacart), restaurants and delivery platforms (for example DoorDash), reservation platforms (for example Resy and OpenTable), pet supply retailers, payment services, messaging and phone carriers (including iMessage and SMS), and AI providers, including Grok (xAI) (together, “Third-Party Services”).

AI technology and Third-Party Services change frequently and without notice to us. Websites are redesigned, apps are updated, policies change, accounts get locked, verification steps are added, and AI models are updated or retired. Any of these changes may slow down, alter, limit or completely break some or all of Roo’s functionality, temporarily or permanently, without notice. We will make reasonable efforts to adapt, but we do not guarantee that any feature will continue to work, or work in the same way.

No Responsibility for Orders, Reservations or Third-Party Results

To the fullest extent permitted by law, My Roo is not responsible or liable for, and does not guarantee against:

  • Wrong, missing, substituted, damaged, spoiled, late, early, duplicate or cancelled orders or items
  • Pricing errors, price changes, out-of-stock items, store substitutions, minimum order fees, service fees, delivery fees, bag fees, taxes or tips
  • Missed, wrong, double-booked or cancelled reservations, and any no-show, cancellation or deposit fees charged by a restaurant or reservation platform
  • Orders delivered to the wrong address or at the wrong time, or items left unattended
  • Charges made by any Third-Party Service to your payment method, including charges resulting from an AI error. You pay these costs directly, including your Grok subscription; Instacart, DoorDash and other delivery service memberships and fees; store and restaurant charges; delivery fees; and tips
  • Outages, errors, delays, policy changes, account suspensions or security incidents of any Third-Party Service
  • The accuracy of menus, product descriptions, nutrition facts, ingredient lists, allergen information, prices, wait times or availability shown by any Third-Party Service
  • Missed, delayed or undelivered text messages, notifications or confirmations
  • Recipes, meal plans or suggestions that do not meet your expectations, tastes or needs

Allergies, Dietary Needs and Health

Roo is not a medical, nutrition, dietetic or allergy advisor. Nothing Roo provides, including meal plans, recipes, product selections or restaurant suggestions, is medical or nutritional advice, and none of it is a substitute for advice from a qualified professional.

Even if you tell us about allergies, intolerances, medical conditions or dietary restrictions, Roo may make mistakes, and stores, manufacturers and restaurants may change ingredients, substitute products or mislabel items. You (and each adult in your household) are solely responsible for checking ingredients, allergen information and nutrition labels before anyone eats or uses any product, including pet food. Do not rely on Roo to keep anyone in your household safe from an allergen or other health risk. If anyone has a severe allergy, always verify directly with the manufacturer or restaurant.

You Are Responsible for Reviewing Confirmations

You agree to review the order summaries, carts, confirmations, receipts, reservation details and other messages that Roo or any Third-Party Service sends you, and to tell us promptly (and contact the Third-Party Service directly when needed) if anything is wrong. Most problems with an order or reservation can only be fixed by the store, restaurant or platform itself, and often only within a short time window.

You Authorize Roo to Act on Your Accounts

The Service works by Roo, running in your own Grok account, acting on accounts that you connect there. By using the Service, you authorize that Roo to take actions for you within the scope of your requests and the preferences on your intake form, including searching, building carts, applying rewards, selecting delivery or pickup times, placing and modifying orders, making and changing reservations, and communicating with stores and restaurants. My Roo LLC does not receive, keep or store your usernames, passwords or Roo conversations, and has no access to your Grok Bot vault. Your usernames and passwords are held in your own secure Grok Bot vault, which is gated by your own Grok Bot login. Orders and reservations placed by Roo on your accounts are your orders and reservations, and you are responsible for them and for all resulting charges. Your use of each Third-Party Service remains subject to that service’s own terms, and it is your responsibility to make sure you are allowed to use an assistant with your accounts.

“As Is” and “As Available”

The Service and the Website are provided “as is” and “as available,” with all faults and without warranties of any kind, whether express, implied or statutory, including any implied warranties of merchantability, fitness for a particular purpose, title, accuracy, quiet enjoyment and non-infringement. We do not guarantee that the Service will be available, uninterrupted, timely, secure or error-free, that it will meet your requirements, or that it will produce any particular result, savings or time.

Limitation of Liability

To the fullest extent permitted by law, My Roo and its owners, members, managers, employees, contractors and agents will not be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for any loss of money, food, goods, reservations, data, time or enjoyment, arising out of or related to the Service, the Website, Roo’s actions or any Third-Party Service, even if we were told such damages were possible.

Our total liability for all claims of any kind relating to the Service or the Website will not exceed the total fees you actually paid to My Roo (not to Third-Party Services) in the twelve (12) months before the event giving rise to the claim. Some jurisdictions do not allow certain limitations, so some of these limits may not apply to you, but they will apply to the fullest extent allowed.

Website Content

Content on the Website, including descriptions of the Service, examples and FAQs, is provided for general information only and is provided in good faith. We make no representation or warranty about its accuracy, completeness or reliability, and we may change it at any time.

Contact Us

If you have questions about this Disclaimer, please contact:

My Roo LLC hello@myroo.rocks https://myroo.rocks